# Stratex API — Support

---

## Contact

For API and account support:

- **Email:** [Replace with your support email, e.g. api-support@yourdomain.com]
- **Support form:** [Optional: link to a contact form URL]

Include your account email or API key prefix (e.g. `sk_live_abc...`) when reporting issues. Do not send full API keys.

---

## Before you contact us

- Check the **[API Reference](/docs/api-reference.md)** and **[Agent Skill](/docs/agent-skill.md)** for request/response format and error codes.
- Check **[Status](/docs/status.md)** for known issues and maintenance windows.
- For billing: use the **Stripe Customer Portal** (Manage billing in the account dashboard) for subscriptions and payment methods.

---

## What we can help with

- API errors (4xx/5xx), authentication, and rate limits.
- Account and API key management.
- Billing and usage (interpretation; payment issues may be referred to Stripe).
- Guidance on workflows (setups, backtest, webhooks, polling).

We do not provide trading or financial advice.